Customer-Facing IT Support & Infrastructure Engineer

Emplyfy; Ilmer; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced IT engineer to join a managed service provider, delivering IT support and infrastructure services to well-known businesses. The role combines remote work with on-site customer visits, focusing on resolving technical issues and maintaining IT environments.

Key responsibilities include incident management, installations, maintenance, and ensuring SLAs are met. A proactive, technical, customer-facing professional with strong communication skills will thrive in this

Qualifications

• Minimum 5 years' experience in a similar IT engineering role.
• Cyber Essentials and GDPR security standards knowledge (mandatory).
• Microsoft 365 services experience including Email, SharePoint, Teams and OneDrive (mandatory).
• Experience with Intune, RMM solutions and telephone platforms.

Responsibilities

• Provide technical assistance to customers and act as a trusted contact for support.
• Visit customer sites to investigate issues, perform installations and maintenance.
• Manage incidents, requests and tasks via the Service Desk system.
• Provide customers with updates and ensure tickets progress within SLAs.
• Escalate complex issues to Management when needed.
• Organise daily workloads and prioritise urgent tasks.
• Monitor environments to keep systems reliable and meet business needs.
• Install, configure, test, maintain and repair IT hardware/software.

Skills

Communication skills

Problem solving

Tools

Microsoft 365

Microsoft Intune

RMM tools

Networking basics

Job description

Emplyfy is seeking an experienced IT engineer to join a managed service provider, delivering IT support and infrastructure services to well-known businesses. The role combines remote work with on-site customer visits, focusing on resolving technical issues and maintaining IT environments.

Key responsibilities include incident management, installations, maintenance, and ensuring SLAs are met. A proactive, technical, customer-facing professional with strong communication skills will thrive in this