Customer-Facing Hardware Solutions Engineer

flowengineering; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Flow is reinventing how teams build complex systems and hardware. As one of our first forward deployed engineers, you’ll sit at the intersection of sales, engineering and customers, guiding deployments and supporting adoption to ensure clients gain meaningful outcomes.

This role blends hardware know-how with customer empathy: owning technical wins through demos and POC execution, mapping customer workflows, running enablement sessions, shaping the product roadmap, and building Flow’s GTM

Qualifications

• Strong software engineering fundamentals: designing, testing, and operating services at scale in a cloud environment.
• Structured storyteller: turn complex ideas into simple messages for engineers and executives.
• Builder mentality: help define a world-class technical GTM motion from the ground up.
• 3+ years in hardware, mechanical or systems engineering roles.
• Sales experience: managing customer relationships in pre- or post-sales engagements.
• Industry experience: space, energy, robotics, or advanced manufacturing.
• Experience with engineering tools like Jira, Confluence, PLM, MBSE or legacy requirements tools.

Responsibilities

• Owning the technical win: you will own a valuable part of the sales process (custom demos, trail/POC execution).
• Understand and map customer workflows: work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions.
• Run technical enablement sessions: identify and demonstrate how Flow can transform the customer’s development process through workshops, training, and joint solutions sessions.
• Shape our roadmap: act as the link between our customers and engineering to develop new innovative solutions.
• Build the GTM foundation: help build and define Flow’s activation methodology for our most strategic customers.

Skills

Strong software engineering basics

Structured storyteller

Builder mentality

Tools

Jira

Confluence

PLM

MBSE

Legacy requirements tools

Job description

Flow is reinventing how teams build complex systems and hardware. As one of our first forward deployed engineers, you’ll sit at the intersection of sales, engineering and customers, guiding deployments and supporting adoption to ensure clients gain meaningful outcomes.

This role blends hardware know-how with customer empathy: owning technical wins through demos and POC execution, mapping customer workflows, running enablement sessions, shaping the product roadmap, and building Flow’s GTM