Customer Consultant - Baillieston

Description This; Glasgow; Presencial; GBP 17.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

25 days holiday per year

Wellhub access (health & wellness)

Volunteer days to support causes you

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Descripción de la vacante

Nationwide is hiring a Customer Consultant for the Virgin Money Baillieston, Lanarkshire branch. You’ll help customers in person and over the phone with everyday banking transactions and guide them to banking services and digital tools. This permanent, part-time role is 21 hours per week, Monday to Saturday.

Training lasts three weeks with no holidays during that initial period. Nationwide offers a competitive benefits package including generous holiday allowance, private medical insurance,

Formación

• Customer-focused approach with strong listening and advisory skills.
• Ability to handle everyday banking queries and guide customers to digital tools.

Responsabilidades

• Assist customers in person and over the phone with transactions.
• Answer queries and educate customers on banking services and digital tools.
• Adapt approach to meet different customer needs in a branch setting.

Descripción del empleo

As a Customer Consultant, you’ll make a real impact from day one.

You’ll be a key part of the Baillieston branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.

When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.

Where you’ll be working

We’re looking for a Customer Consultant for our Virgin Money branch in Baillieston, Lanarkshire.

This role is apermanentposition,workingpart-time, 21 hours per week, Monday to Saturday.

If this role is advertised as part-time, your salary will be pro rata.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Uncompromisingly Customer, whatever our role

The extras you’llget

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice
• Wellhubaccess for a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a yearto support causes that matter to you
• Ongoing training and development to grow your skills and build a rewarding career in banking
• An annual performance related bonus to recognise the impact you make
• Access to private medical insurancehelping you look after your health and wellbeing
• A highly competitive pension to help you builda strong foundationfor retirement
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death