Customer Expert

Micheldever Group; Sheffield; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discounts

Pension

Life Insurance

Eye care vouchers

Cycle to Work

Charity Match

Job summary

Protyre Autocare in the UK seeks a Customer Expert to be the front-of-house specialist who delivers an exceptional, frictionless customer experience and acts as the trusted advisor for every visitor.

You will own the end-to-end in-centre journey, drive conversion and retention, and work with the team to elevate service standards while adhering to health and safety and data protection policies.

Qualifications

• Must have proven experience in customer-facing sales, advisory, or service role (retail, automotive, hospitality, or professional services).
• Excellent track record of building rapport, handling objections, and closing sales ethically.

Responsibilities

• Ownership of the Customer Experience & Journey from arrival through to departure and future booking, delivering outstanding, consistent and memorable service that builds advocacy and customer satisfaction.
• Ethical Selling, Product Expertise & Commercial Performance - an in-centre product expert for tyres, MOT, servicing, brakes, suspension and related services.
• Retention, Advocacy & Lifetime Value - building genuine, trust-based relationships.
• Team Collaboration, Coaching & Standards: Maintain an impeccable front-of-house presentation, merchandising and brand standard.
• Ensure full compliance with health & safety requirements, operational procedures, data protection and company policies, maintaining accurate records and contributing to centre performance reporting and a safe, clean environment for customers and colleagues.

Skills

Customer-facing sales

Advisory

CRM systems

Verbal communication

Job description

Protyre Autocare is looking for a customer focused Customer Expert to be the front-of-house specialist who delivers an exceptional, frictionless customer experience and acts as the trusted advisor for every customer who visits a Protyre Autocentre. This role combines deep product expertise (training provided) with ethical selling principles to help customers get exactly what they need - and nothing they don't. You will own the end-to-end in-centre customer journey, drive conversion and retention, and champion a shift from transactional servicing to genuine lifetime-value partnership.

Success in this role

will come from a passion for delivering great customer experience and journey.

• Working Pattern: Monday - Friday 8:30 to 5:30, Saturday 8:30 to 4pm
• Must have: Proven experience in customer-facing sales, advisory, or service role (retail, automotive, hospitality, or professional services)
• Benefits: Staff discounts on servicing, tyres and MOTs. Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program. Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.
• Training: Full training on our systems and products will be provided

About the role

• Ownership of the Customer Experience & Journey from arrival through to departure and future booking, delivering outstanding, consistent and memorable service that builds advocacy and customer satisfaction
• Ethical Selling, Product Expertise & Commercial Performance - an in-centre product expert for tyres, MOT, servicing, brakes, suspension and related services
• Retention, Advocacy & Lifetime Value - building genuine, trust-based relationships
• Team Collaboration, Coaching & Standards: Maintain an impeccable front-of-house presentation, merchandising and brand standard
• Ensure full compliance with health & safety requirements, operational procedures, data protection and company policies, maintaining accurate records and contributing to centre performance reporting and a safe, clean environment for customers and colleagues

About you

• Proven experience in customer-facing sales, advisory, or service role (retail, automotive, hospitality, or professional services)
• Excellent track record of building rapport, handling objections, and closing sales ethically
• Strong verbal and written communication skills with the ability to explain technical information clearly and honestly
• Experience with CRM systems, booking platforms, or digital customer tools
• Previous involvement in customer retention, loyalty, or proactive outreach programmes

Why join Protyre Autocare?

Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS).