Customer Solutions Advisor — Empathetic Support & Diagnosis

Solus Accident Repair Centres Company; Daresbury; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days’ holiday

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Job summary

Solus, owned by Aviva, is seeking a Customer Solutions Centre Advisor to be the face of Solus. You will be the first point of contact over the telephone, listen carefully, reassure customers, and help them move forward with confidence.

With full training provided, you will perform a basic vehicle diagnosis and identify the best repair solution, joining a supportive, collaborative team across our UK sites and Warrington contact centre.

Qualifications

• A genuine passion for customer service and helping people.
• Strong communication and listening skills.
• The confidence to make decisions and take ownership of customer outcomes.
• The ability to work well as part of a team in a fast-paced environment.
• Automotive or technical knowledge is helpful but not essential, as full training is provided.

Responsibilities

• Act as the first point of contact for customers, providing clear, empathetic and professional support
• Use training and in‑house tools to complete a basic vehicle diagnosis and agree the best repair solution
• Take ownership of customer enquiries and guide them through the next steps in their journey
• Identify opportunities to improve customer satisfaction and contribute to a strong customer‑focused culture
• Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network

Skills

Customer service passion

Communication skills

Decision making

Teamwork

Automotive knowledge (a plus)

Job description

Solus, owned by Aviva, is seeking a Customer Solutions Centre Advisor to be the face of Solus. You will be the first point of contact over the telephone, listen carefully, reassure customers, and help them move forward with confidence.

With full training provided, you will perform a basic vehicle diagnosis and identify the best repair solution, joining a supportive, collaborative team across our UK sites and Warrington contact centre.