Customer Experience Team Member | Fareham Live | Casual

Trafalgar-Enterainment; Fareham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Discounted theatre tickets

Training and development plans

Hundreds ofsavings across retailers сh

Job summary

Fareham Live is seeking a Customer Experience Team Member to join the front-of-house team in Fareham. The role involves welcoming visitors, bar and food service, and assisting with events to ensure a smooth operation and high standards of service.

The successful candidate will be well-presented, punctual, energetic, and customer-focused, with the ability to work evenings, weekends, and peak periods in a fast-paced theatre environment.

Qualifications

• Experience working behind a bar desirable.

Responsibilities

• Provide excellent customer service to theatre patrons.
• Bar service and food service duties.
• Assist with events and ushering.
• Support front-of-house operations as directed by the Duty Manager.
• Check tickets and assist audience members with seating.

Skills

Customer service

Bar service

Food service

Teamwork

Flexible hours

Job description

Customer Experience Team Member | Fareham Live | Casual

Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.

ABOUT THIS ROLE

To provide excellent customer service and support the smooth operation of the Front of House at Fareham Live. Ensuring a welcoming environment for visitors.

To sell and promote our products/merchandise as required. Collaborate with the venue team to ensure the delivery of events, implement service standards and all housekeeping.

ABOUT YOU

You’ll be well-presented and punctual, with strong customer service skills. You will be energetic, proactive, results-focused, and creative in your approach.

PERSONAL QUALITIES

• Self-motivated with strong time management skills
• Positive, professional, and customer-focused attitude
• Ability to perform effectively in a fast-paced theatre environment
• Willingness to learn and develop new skills
• Flexibility to work evenings, weekends, and during peak periods

KEY RESPONSIBILITIES

Duties include:

• Bar Service
• Food Service
• Events
• Ushering
• Provide excellent customer service to all theatre patrons.
• Support front-of-house operations as directed by the Duty Manager.
• Serve drinks and snacks adhering to licensing laws and venue policies.
• Prepare and serve hot and cold drinks, food, and snacks to a high standard.
• Follow health, safety, and food hygiene regulations.
• Operate the till and handle card transactions accurately.
• Prepare and restock the bar before and during performances.
• Keep bar and foyer areas clean, tidy, and safe at all times.
• Check tickets and assist audience members with seating.
• Provide information about performances and the facilities available.
• Monitor the auditorium during shows to ensure safety and audience comfort.
• Assist with evacuation procedures in the event of an emergency.
• Maintain cleanliness of counters, tables, and dining areas.
• Work as part of a team to ensure smooth day-to-day operations – including flexibly working across venues.

PERFORMANCE MEASURES

• Monthly mystery shopper reports
• Spend-per-head targets

PREVIOUS EXPERIENCE

• Experience working behind a bar desirable

about trafalgar entertainment

Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award‑winning global live-entertainment business, producing plays and musical, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

Discounted theatre tickets

Training and development plans

Hundreds ofsavings across retailers withTE&ME

KEY INFORMATION

Position Title

CustomerExperience Team Member

Location

Fareham Live

Contract

Casual

Hours

Flexible

Annual Leave

Paid at 12.07% of hours worked

Salary

£12.71 per hour

Job Description

Download a full Job Description

Details

£12.71 per hour

Location: Fareham, PO16 7DB, GB