Front of House Supervisor

Experience Guildford; Guildford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounted theatre tickets

Training and development plans

TE&ME retailer savings

Job summary

G Live, operated by Trafalgar Entertainment, is seeking a Front of House Supervisor to lead guest services across a busy venue offering shows, plays and events. The role requires a proactive, customer-focused leader capable of guiding casual staff and volunteers.

Shifts are flexible and can include evenings, weekends and holidays. You will work closely with Duty Managers to maintain high standards of operation and safety, while helping drive upsell opportunities and guest satisfaction.

Qualifications

• Significant experience in theatre, music or live-entertainment.
• Self-motivated, engaging and dynamic leader.
• Commercially savvy, energetic and proactive in approach.

Responsibilities

• Welcome guests with a personable and genuine touch.
• Assist Duty Managers to ensure smooth operation.
• Have excellent knowledge of the venue and staff inquiries.
• Undertake relevant training and development.
• Induct and train new team members with the Duty Manager.
• Identify Health and Safety risks and report them appropriately.
• Understand current Health and Safety, licensing, and Food Hygiene laws.
• Supervise Guest Experience operations, casual staff and volunteers.
• Manage event setup, equipment and storage.
• Assist with Fire Evacuations and drills.
• Upsell opportunities with customers.
• Keep front of house areas tidy and safe.

Skills

Leadership experience

Guest relations

Communication skills

Job description

The Front of House Supervisor is vital to the success of our business. Here at G Live, it is an exciting, fast-paced environment with a variety of shows, plays, music and comedy, as well as some community productions. We also host events including conferences, party nights, ticket dining events, and corporate functions.

Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At G Live, we are now recruiting for Front of House Supervisor. Shifts are flexible/variable and include evenings, weekends, and holidays.

As the postholder is responsible for:

• Welcome guests with a personable and genuine touch.
• To directly assist the Duty Managers, ensuring smooth operation.
• Outstanding knowledge of the venue, ready to answer questions guests may have.
• Undertake training and development relevant to the successful execution of the job role.
• Assist Duty Manager with the induction and training of new team members.
• Identify any Health and Safety risks in the venue and report them appropriately.
• To understand and have a working knowledge of all current Health and Safety legislation, licensing regulations and Food Hygiene legislation.
• Effective supervision of G Live’s Guest Experience operation, casual staff and volunteers, working alongside the - - --Hospitality Supervisors ensuring the highest standards.
• Delivery of allocated events including the preparation of equipment, room setups and correct storage of equipment.
• Understand Stage Door and provide break cover.
• Assist with Fire Evacuations and take part in regular drills.
• Liaise with customers to ensure all upselling opportunities are realised.
• Keep front of house areas tidy to ensure the venue is a safe place for both employees and customers.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach - to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional - duties as may be commensurate with your skills, experience, and capabilities.

About You

• A creative professional with significant experience in the theatre, music or live-entertainment space, you’ll be a self-motivated, engaging and dynamic leader.
• Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and third-party producer clients) you’ll be energetic, proactive, results-focussed and creative in your approach.
• You’ll be resilient, able to communicate clearly and excellent at forming working relationships with others.

For You

Discounted theatre tickets

Training and development plans

Hundreds of savings across retailers with TE&ME