Customer Experience Team Member | Wycombe Swan | Casual

Wycombe Swan Theatre; High Wycombe; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Flexible hours

Casual contract

Job summary

Wycombe Swan in High Wycombe is seeking a Customer Experience Team Member for casual, flexible hours. You will help deliver a welcoming, safe, and enjoyable environment for audiences at theatre performances, live events, and conferences.

Responsibilities include front-of-house duties, bar and retail service, ticket scanning, and merchandise sales, with a focus on outstanding customer experiences and adherence to licensing and safety standards.

Qualifications

• Enthusiastic, customer-focused individuals who thrive in a busy environment.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional manner.
• Strong attention to detail and ability to stay calm under pressure.

Responsibilities

• Deliver excellent customer service and provide a warm welcome to all visitors.
• Serve food, beverages, and merchandise in line with company standards and licensing requirements.
• Operate tills, process payments accurately, and promote venue products.
• Scan tickets, assist customers with seating and wayfinding, and support audience management.
• Maintain high standards of cleanliness, presentation, and housekeeping across front of house and Hospitality areas.
• Follow all Health & Safety, Food Safety, Fire Safety, and venue procedures.
• Assist with emergency evacuations and support the safe operation of the venue.
• Work flexibly across different front of house and Hospitality areas as required.

Skills

Customer service

Teamwork

Communication

Friendly demeanor

Attention to detail

Job description

Customer Experience Team Member | Wycombe Swan | Casual

The Wycombe Swan in High Wycombe is one of Buckinghamshire's leading live entertainment venues with a wide array of top-quality musc... and pantomime.
Old Town Hall in Wycombe is a smart, distinctive, multi-use space with staging and seating and its own fully licensed bar. Perfect for conferences or parties.

ABOUT THIS ROLE

As a Customer Experience Team Member at Wycombe Swan, you will play a key role in delivering an exceptional experience for every customer who visits our venue. You will be part of a passionate team responsible for creating a welcoming, safe, and enjoyable environment for audiences attending theatre performances, live events, comedy shows, conferences, and community activities.

The role is varied and includes customer service, bar and retail sales, ticket scanning, auditorium duties, merchandise sales, and supporting the overall operation of the venue. You will act as an ambassador for Wycombe Swan, ensuring visitors receive outstanding service from arrival through to departure.

KEY RESPONSIBILITIES

• Deliver excellent customer service and provide a warm welcome to all visitors.
• Serve food, beverages, and merchandise in line with company standards and licensing requirements.
• Operate tills, process payments accurately, and promote venue products, including interval orders and merchandise.
• Scan tickets, assist customers with seating and wayfinding, and support audience management.
• Maintain high standards of cleanliness, presentation, and housekeeping across front of house and Hospitality areas.
• Follow all Health & Safety, Food Safety, Fire Safety, and venue procedures.
• Assist with emergency evacuations and support the safe operation of the venue.
• Work flexibly across different front of house and Hospitality areas as required.

Support colleagues and managers to ensure the smooth delivery of events and

This Job Description is not an exhaustive description of your duties. The postholder will be required to adopt a flexible approach to their role and responsibilities. From time to time, they may be required to undertake such alternative or additional duties as may be commensurate with their skills, experience, and capabilities.

ABOUT YOU

We are looking for enthusiastic, customer-focused individuals who thrive in a busy and fast-paced environment and enjoy working as part of a team.

Key Attributes

• Passion for theatre, live entertainment, hospitality, or customer service.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional manner.
• Strong attention to detail.
• Ability to remain calm under pressure and work effectively during busy periods.
• Positive attitude and willingness to learn new skills.
• Reliable, punctual, and flexible in approach to work.
• Strong teamwork skills.
• Commitment to delivering exceptional customer experiences.
• Knowledge of food, drinks, and allergens is desirable.
• Previous hospitality, retail, or customer service experience is beneficial but not essential.

about trafalgar entertainment

Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musical, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

KEY INFORMATION

Role Title

Customer Experience Team Member

Location

Wycombe Swan - High Wycombe

Contract

Casual

Hours

Flexible

Annual Leave

Paid at 12.07% of hours worked

Salary

£12.71 per hour

Job Description

Details
£12.71 per hour
Location: High Wycombe, HP11 2XE, GB