Customer Experience Specialist — Retail Cash Services

Cash Shop; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Shield

Holiday Pay (28 days, rising)

Company pension scheme

Employee discount

Bonus schemes

Statutory sick pay

Statutory Maternity/Paternity Pay

Bereavement Leave

Job summary

Cash Shop Ltd in Leeds is seeking a Full-time Customer Service Representative to join our store team. You will provide high levels of service in-store, over the phone or online, and handle transactions efficiently. The role requires a friendly, reliable person with strong maths and excellent communication skills.

Salary is £26,450, with 8-hour shifts, five days per week including weekends. Experience in pawnbroking or cash handling would be advantageous; benefits include Health Shield, pension,

Qualifications

• Fluent English speaker (additional language could be an advantage).
• A very good understanding of basic mathematics & mental arithmetic.
• Excellent sales ability and communication skills.
• Educated to GCSE level standard or equivalent.
• Non-essential, but previous pawnbroking, customer service and cash handling experience would be advantageous.

Responsibilities

• Provide a high level of Customer Service to in-store customers and over the telephone/online enquiries.
• Completing transactions against all of our core products quickly & efficiently, whilst following necessary company policies & procedures.
• The testing and evaluating of items of consumer electronics and precious metals.
• Create relationships with customers to ensure that existing custom is retained and new custom gained.
• Complete stock control and organisational tasks.
• Open and close the store adhering to company policy & procedure.
• Reconcile your till, without variance, upon completion of your shift.

Skills

Fluent English

Good maths

Sales ability

GCSE level

Cash handling experience

Education

GCSE level or equivalent

Job description

Cash Shop Ltd in Leeds is seeking a Full-time Customer Service Representative to join our store team. You will provide high levels of service in-store, over the phone or online, and handle transactions efficiently. The role requires a friendly, reliable person with strong maths and excellent communication skills.

Salary is £26,450, with 8-hour shifts, five days per week including weekends. Experience in pawnbroking or cash handling would be advantageous; benefits include Health Shield, pension,