Customer Experience Specialist - Flexible Hours & Cashier

POP MART UK CORPORATION LTD; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Discount platform with offers

Training and development programmes

Regular team events

Job summary

POP MART UK CORPORATION LTD in Cambridge is seeking a customer service professional to deliver outstanding shopper experiences and resolve customer issues. The role involves cashier duties at opening and closing times and requires flexibility for nights, weekends, and holidays.

The ideal candidate speaks professional English, communicates clearly, and works well in a team to support POP MART's retail experiences across multiple stores and digital platforms.

Qualifications

• Fluent in professional English with excellent verbal and written communication skills.
• Proactive with strong customer service skills to provide a memorable shopping experience.

Responsibilities

• Provide exceptional customer service and resolve customer issues or complaints.
• Manage the cashier point’s daily opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Customer service

English proficiency

Teamwork

Communication

Job description

POP MART UK CORPORATION LTD in Cambridge is seeking a customer service professional to deliver outstanding shopper experiences and resolve customer issues. The role involves cashier duties at opening and closing times and requires flexibility for nights, weekends, and holidays.

The ideal candidate speaks professional English, communicates clearly, and works well in a team to support POP MART's retail experiences across multiple stores and digital platforms.