Customer Service Representative

Cash Shop Limited; Leeds; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health Shield

Holiday Pay

Pension scheme

Employee discount

Bonus schemes

Sick pay

Maternity/Paternity pay

Bereavement Leave

Job summary

Cash Shop Ltd. is seeking a full-time Customer Service Representative (CSR) to deliver a high level of customer service in-store, over the telephone, and online. You will help customers access cash and pre-owned goods while following company policies and procedures.

The role requires a friendly and trustworthy team player with accurate till handling and the ability to test and value electronics and precious metals. A GCSE-level education and fluent English are expected.

Qualifications

• Fluent English required; additional language a bonus.
• Good basic math and mental arithmetic.
• Excellent sales ability and communication skills.
• GCSE level or equivalent education.
• Previous pawnbroking, customer service and cash handling experience advantageous.

Responsibilities

• Provide a high level of customer service to in-store customers and over the telephone/online enquiries.
• Complete transactions quickly and efficiently, following company policies and procedures.
• Test and evaluate consumer electronics and precious metals.
• Create relationships with customers to retain existing and gain new business.
• Complete stock control and organizational tasks.
• Open and close the store per policy and procedure.
• Reconcile till with no variance at shift end.

Skills

Fluent English

Math skills

Sales and communication

GCSE level or equivalent

Cash handling experience (advantageous

Education

GCSE level or equivalent

Job description

Full-time Customer Service Representative (CSR)

Cash Shop Ltd. has been providing its customers with retail financial services since 2004. Initially established by the founder of the UK’s original cheque cashing company, Cash Shop is now owned and operated by individuals with combined experience of over 50 years in the industry.

We are dedicated to helping our customers access cash and quality pre‑owned goods with a view to enhancing their lives.

At Cash Shop, providing excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly and fair service each and every time.

Our ‘Vision Statement’ is, “To have the best looking stores, in the best locations, offering the best service at the best prices”, because we want nothing but the best for our customers. This is an amazing opportunity to become a part of our great team!

Job Function

The primary function of the CSR is to provide customers with a high level of satisfaction through the excellent provision of all Cash Shop services whilst determining their individual needs.

Key responsibilities:

• Provide a high level of Customer Service to in-store customers and over the telephone/online enquiries.
• Completing transactions against all of our core products quickly & efficiently, whilst following necessary company policies & procedures.
• The testing and evaluating of items of consumer electronics and precious metals.
• Create relationships with customers to ensure that existing custom is retained and new custom gained.
• Complete stock control and organisational tasks.
• Open and close the store adhering to company policy & procedure.
• Reconcile your till, without variance, upon completion of your shift.

Skills:

• Fluent English speaker (additional language could be an advantage).
• A very good understanding of basic mathematics & mental arithmetic.
• Excellent sales ability and communication skills.
• Educated to GCSE level standard or equivalent
• Non-essential, but previous pawnbroking, customer service and cash handling experience would be advantageous.

Personality:

• Friendly and engaging demeanour.
• Reliable and trustworthy.
• Proactive ‘can do’ approach to all aspects of your work.
• An approachable team player able to easily adapt.

Benefits (All subject to successful probation):

• Health Shield – a range of health and well‑being solutions, including Health CashPlans offering money back on services like physiotherapy and glasses
• Holiday Pay - 28 days of holiday, increasing to a maximum of 33 days with length of service
  • Additional Gifted leave - up to 28 extra gifted leave days per year (pro-rata for part-time staff) - subject to quarterly performance review and approval
    
• Company pension scheme
• Employee discount
• Supplemental pay types:
  • Bonus scheme
  • Performance bonus
  • Quarterly bonus
• Statutory sick pay
• Statutory Maternity/Paternity Pay
• Bereavement Leave

Job type:

• • Full-time, in store.
  • Permanent
  • 8 hour shift
    
  • 5 days per week (incl. weekends)
  • Salary of £26,450