Customer Experience Specialist — Multichannel Support

Crew Clothing Head Office; Devon and Torbay; On-site; GBP 21,000 - 25,000; Full time

Job summary

Crew Clothing Company is seeking a Customer Service Agent to be the first point of contact for customers across phone, email, live chat and social media. You'll resolve issues, handle returns and refunds, and guide customers through the journey with empathy and clarity.

Ideal candidates are positively minded, with strong communication skills, adaptability, and a genuine passion for helping people. Teamwork and composure under pressure are essential to succeed in a busy retail environment.

Qualifications

• Excellent written and verbal communication skills.
• Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.
• Ability to stay calm and focused under pressure while handling multiple tasks.
• Strong teamwork and empathy in every conversation.
• Familiarity with customer service platforms such as Zendesk is an advantage.

Responsibilities

• Supervise administrative tasks including order issues, returns, refunds, and delivery queries.
• Ensure processes are followed accurately in line with company policy.
• Support in monitoring team workflow to ensure prompt responses and task completion.
• Communicate with the Distribution Centre to resolve order-related issues and ensure a smooth customer journey.

Skills

Communication skills

Customer service

Empathy

Teamwork

Calm under pressure

Tools

Zendesk

Job description

Crew Clothing Company is seeking a Customer Service Agent to be the first point of contact for customers across phone, email, live chat and social media. You'll resolve issues, handle returns and refunds, and guide customers through the journey with empathy and clarity.

Ideal candidates are positively minded, with strong communication skills, adaptability, and a genuine passion for helping people. Teamwork and composure under pressure are essential to succeed in a busy retail environment.