Customer Service Specialist – Retail, Full-Time

Crew Clothing Company; Devon and Torbay; On-site; GBP 21,000 - 26,000; Full time

Job summary

Crew Clothing Company is seeking a Customer Service Agent in Braunton, Devon. You will be the first point of contact for customers, delivering prompt service across phone, email, live chat and social media, helping with queries, issues, and reassurance throughout the customer journey.

Ideal candidates bring excellent communication skills, empathy, and a calm, customer-focused approach, with a willingness to learn and work as part of a supportive team in a busy retail environment.

Qualifications

• Excellent written and verbal communication skills.
• Empathy, patience and understanding in conversations.
• Positive attitude toward teamwork and problem solving.
• Experience with customer service platforms like Zendesk is an advantage.

Responsibilities

• Handle orders, returns, refunds, and delivery queries.
• Communicate with the Distribution Centre to resolve order-related issues.
• Provide exceptional service across phone, email, live chat and social media.
• Share insights and feedback to help shape service improvements.

Skills

Customer Service

Communication

Empathy

Teamwork

Multitasking

Tools

Zendesk

Job description

Crew Clothing Company is seeking a Customer Service Agent in Braunton, Devon. You will be the first point of contact for customers, delivering prompt service across phone, email, live chat and social media, helping with queries, issues, and reassurance throughout the customer journey.

Ideal candidates bring excellent communication skills, empathy, and a calm, customer-focused approach, with a willingness to learn and work as part of a supportive team in a busy retail environment.