Customer Care Specialist — 24/7 Support & Growth

JD Sports Fashion; Rochdale; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports Fashion in the United Kingdom is seeking a Customer Care Agent to support customers across phone, email, social media and live chat. You will help resolve product questions, guide orders and ensure delivery timelines are clear.

You will represent the JD brand with a positive, proactive approach, recording customer interactions accurately and providing feedback for service improvements in a fast-growing business environment.

Qualifications

• Previous experience in a customer service role is desirable.
• Ability to remain calm and focused when dealing with challenging situations.
• Open and adaptable to change in a fast-growing business.

Responsibilities

• Represent the JD plc brand across channels, resolving customer queries effectively.
• Handle inbound contact via phone, email, social media and live chat to address issues.
• Take orders by phone and set delivery expectations for telesales orders.
• Provide technical assistance for online ordering and product queries.
• Record reasons for customer contacts accurately and provide feedback for improvements.

Skills

Customer service

Communication

PC skills

Self-starter

Problem solving

Job description

JD Sports Fashion in the United Kingdom is seeking a Customer Care Agent to support customers across phone, email, social media and live chat. You will help resolve product questions, guide orders and ensure delivery timelines are clear.

You will represent the JD brand with a positive, proactive approach, recording customer interactions accurately and providing feedback for service improvements in a fast-growing business environment.