Customer Service Agent

Marston Holdings Limited; Inverness; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave + bank holidays

Staff discounts

Job summary

Marston Holdings Ltd is seeking friendly and motivated Customer Service Agents to join our growing Contact Centre team in Inverness. You will handle inbound calls, process payments, assist with applications, and respond to a wide range of queries with professionalism and empathy.

This is a full-time, 37.5-hour-per-week role with shifts between 8am and 8pm, Monday to Friday. It offers valuable contact centre experience, training and the opportunity to contribute to positive outcomes for customers

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handling inbound customer calls.
• Taking and processing payments accurately.
• Supporting customers with applications and account queries.
• Managing sensitive or difficult conversations with confidence and empathy.
• Updating customer records using internal systems.

Skills

Inbound calls

Payments processing

Applications support

Microsoft Office

Communication

Job description

Customer Service Agent
Full Time – Fixed Term (3Months)

Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team.

If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.

As aCustomer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.

This is a full time, 37,5 hours per week(working shiftsbetween8am - 8pm Monday to Friday)

This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.

What You Will Be Doing:

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

What We Are Looking For:

• Experience handling and resolving challenging customer situations
• Excellent communication and listening skills
• Strong organisational and time management abilities
• Confident using Microsoft Office applications
• A professional and friendly phone manner
• Able to work independently as well as part of a team

What’s in It for You?

• Supportive, dynamic and friendly team
• Competitive annual leave: 25 days annual leave plus bank holidays.
• Enhanced maternity/paternity packages(eligibility criteria apply)
• Pension scheme
• Access to a suite ofstaff benefits: discounts on shopping, travel, leisure and wellbeing
• Work-life balance with only 1 in 3 Saturdays required.
• Shifts between 8am and 8pm, Monday to Friday.
• Ongoing training and support to help you maximise your potential.

Who We Are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built aroundpositive outcomes for people and communities. With5,000+ employeesand a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be anequal opportunity employer–we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.
INDC