Customer Experience Specialist (Hybrid)

Tracker UK Careers; Uxbridge; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Hybrid working environment

Wellbeing and mental wealth focus

Competitive salary and benefits

Job summary

Tracker is seeking a customer service professional to join a small team, delivering proactive support to customers and third parties. You will manage enquiries, follow up on Trustpilot feedback, and provide empathetic, solution-focused assistance throughout the case lifecycle, including after vehicle theft incidents.

The role offers hybrid working and a focus on wellbeing and professional development. Experience in vehicle security or telematics is valued, with duties spanning case management,

Qualifications

• Experience in customer service, preferably in vehicle security, automotive, telematics, technology or subscription-based services.
• Ability to manage case workflows and respond to customer enquiries.
• Comfortable using Microsoft Word, Excel, Outlook and telephone systems.
• Experience with Salesforce is desirable.

Responsibilities

• Handle customer interactions by phone, email, case management and webchat, keeping customers informed and supported.
• Address customer concerns with empathy and work toward practical resolutions.
• Meet service level agreements and manage workloads effectively.
• Provide first-line technical support and escalate complex issues to the appropriate team.
• Collaborate with teammates and share knowledge to improve service quality.

Skills

Clear communication

Empathy

Problem solving

Organization

Customer service

Phone and email support

Digital literacy

MS Office

Salesforce

Tools

Salesforce

Job description

Tracker is seeking a customer service professional to join a small team, delivering proactive support to customers and third parties. You will manage enquiries, follow up on Trustpilot feedback, and provide empathetic, solution-focused assistance throughout the case lifecycle, including after vehicle theft incidents.

The role offers hybrid working and a focus on wellbeing and professional development. Experience in vehicle security or telematics is valued, with duties spanning case management,