Temporary Customer Care Advisor

Net World Sports, Ltd.; Wrexham; On-site; GBP 22,950 - 28,050; Full time

Benefits offered by this job

Health & Wellbeing Programs

29 Days Annual Leave

Flexible Working Hours

Employee Recognition Programs

Subsidised On-Site Bistro

Product Discount

Job summary

Net World Sports, Ltd. is hiring a Temporary Customer Care Advisor in Wrexham, UK, with a salary of £25,500. The role involves handling customer inquiries across various platforms, ensuring excellent service and support. Ideal candidates will have strong communication skills, attention to detail, and a positive attitude. Attractive perks include health and wellbeing benefits, flexible working hours, and social events. Join a supportive team dedicated to customer happiness and career growth.

Qualifications

• Professional and charismatic attitude with enthusiasm for customer service.
• Ability to listen, think critically, and provide solutions on the spot.
• Experience in a fast-paced environment and handling customer queries.

Responsibilities

• Handle customer queries via phone, email, and live chat.
• Resolve issues efficiently and build customer relationships.
• Carry out administrative duties related to customer service.

Skills

Good communication skills

Attention to detail

Adaptability

Tools

MS Word

MS Excel

Outlook

Job description

## Temporary Customer Care Advisor### Temporary Customer Care AdvisorTemporaryWrexham, UK £25,500.00Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.If you are hardworking, confident, thrive of challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!### **WHAT YOU’LL DO:*** Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner. Respond to queries across all of product ranges and brands* Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems* Seek to resolve all issues efficiently on a first-time basis, being and active listener who can gather important information quickly in difficult circumstances* Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family* Build relationships with customers and going the extra mile – review orders, take payments, arrange shipping and offering advice on different products* Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services* Carry out administrative duties, including courier shipment preparation and processing.### **WHAT YOU'LL BRING:*** We are all about attitude at Net World Sports! You’ll need to be professional charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships* Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers* Good communication skills – written and verbal, and a high attention to detail* Adaptable – ability to thrive in a fast-paced, changeable environment* Proficient in MS Word, MS Excel and Outlook### **SHIFT PATTERNS:****Monday - Friday** (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance.OR**Monday - Friday** late shifts (2:30PM - 11:00PM). Occasional weekend and Bank Holiday work to be communicated in advance.### **WHAT YOU'LL GET:*** **Health & Wellbeing** – Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support* **29 Days Annual Leave (Including Bank Holidays)** - Increases with Length of Service* Flexible Working Hours* **Social Events** – Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!* Table Tennis, Pool Tables & Sports Equipment in the Office* **Additional Benefits Available** - Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!* Product Discount on Net World Sports & Affiliate Partner Products* **Subsidised On-Site Bistro** - Serving Freshly Prepared Food Every Day for Breakfast & Lunch* **Employee Recognition** - Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards* **Employee Support** - Saving Schemes, Legal & Financial Advice, Parental Guidance### **OUR VALUES:*** **Go above and beyond:** Get stuck in and show your passion!* **Ideas over hierarchy:** If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.* **Be bold, move fast:** We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.* **Keep it simple:** Don’t over-complicate it!* **Results driven:** We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.* **Growth:** We’re a fast-growing business and we want our staff to grow with us.### **CONTACT:**Gareth Davies (Recruitment Specialist) / [e-mail] / 07979 815630 / linkedin.com/in/garethdanieldavies* Assessing your skills, qualifications and interests against our career opportunities* Verifying your information and carrying out reference checks if you are offered a job* Communicating with you about the recruitment process and/or your application* Updating you on new roles/opportunities within the business (if requested)