Customer Experience Specialist

Daisy Corporate Services Trading Limited; Godalming; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will be the first point of contact for valued customers, ensuring they receive world-class service and support. You'll tackle challenges daily, from resolving queries to managing billing issues, all while building strong relationships across the business. This position offers a fantastic opportunity to thrive in a supportive environment that values your contributions and encourages professional growth. If you're passionate about helping others and enjoy a fast-paced setting, this could be the perfect fit for you.

Benefits

Private medical coverage

Discounted health plans

Eye care scheme

Comprehensive health and wellbeing programs

Generous annual leave allowance

Hybrid working model

Employee assistance programme

Qualifications

• Experience in a call center with a strong customer focus.
• Strong communication skills to engage effectively with colleagues.

Responsibilities

• Be the first point of contact for customers, resolving queries and troubleshooting issues.
• Provide exceptional support and manage billing queries effectively.

Skills

Customer Service Experience

Excellent Communication Skills

Team Player

Organisational Skills

Proactive & Solution-Focused

Job description

Who are we?

We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future.

Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.

Job Description

• Location: Home based
• Contract Type: Permanent, Full Time
• Number of roles available: 6

What does a day look like for you here?

You will be the first point of contact for our valued customers, playing a crucial role in delivering world-class service from the outset! Each day will bring new challenges as you help resolve queries, troubleshoot issues, and ensure customers are always kept in the loop. You’ll be the expert, providing exceptional support, handling billing queries, performing tests, and directing calls to the right departments. This role offers the perfect opportunity to build strong relationships across the business while delivering outstanding service that truly makes a difference.

If you’re a customer-focused individual with a passion for problem-solving and experience in a fast-paced environment, we want you to be part of our team!

Qualifications

So, what are we looking for?

At Wavenet, our vision is to empower businesses through innovative technology solutions, providing exceptional service and support that helps our clients grow and succeed. That’s where you come in. We are looking for someone who has the following key qualities:

1. Customer Service Experience: Ideally have experience working in a call centre environment, with a strong customer-focused attitude and a "can do" approach.
2. Excellent Communication Skills: Possess strong listening, verbal, and written communication skills, with the ability to influence and engage effectively with colleagues at all levels.
3. Team Player & Interpersonal Skills: Able to work collaboratively with a diverse team, demonstrating flexibility and building strong working relationships across different backgrounds and experiences.
4. Organisational & Time Management Skills: Highly organised with excellent time management, the ability to prioritise tasks, and handle multiple assignments simultaneously in a fast-paced environment.
5. Proactive & Solution-Focused: Demonstrate a proactive attitude, eagerness to learn, a solution-focused mindset, and the ability to stay calm and effective under pressure.

Additional Information

Did we mention the perks?

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.