Medical Information Customer Experience Specialist (German)

SRG; Tadworth; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Medical Information Customer Experience Specialist fluent in German and English. This role, based in Surrey, offers a unique opportunity to work within a global pharmaceutical organization. The ideal candidate will possess 1-2 years of relevant experience and a life sciences degree. Responsibilities include providing technical medical information, generating responses to inquiries, and maintaining compliance with regulatory standards. This position offers some flexibility for home-working, making it an attractive opportunity for those looking to balance work and personal commitments.

Qualifications

• 1-2 years of experience in Medical Information or relevant field.
• Fluency in German and English is essential for the role.

Responsibilities

• Provide medical information in German and English.
• Research and respond to medical inquiries.
• Create and maintain Medical Information documents.

Skills

German proficiency (C2)

English proficiency

Strong communication skills

Understanding of regulatory compliance

Customer-focused experience

Education

Life sciences degree

Postgraduate qualification

Job description

Medical Information Customer Experience Specialist - German speaking

Role type: Temporary (PAYE or Umbrella)

Duration: 12 months

Location: Surrey

I am currently working with a Global Pharmaceutical Organization who have a key contract opportunity within their Medical Information team, based in their offices in Surrey. The client requires the successful candidate to be fluent in German (native speaker) and English as both languages are pivotal for this role. This is an excellent opportunity for someone who ideally possesses 1-2 years of Medical Information or other relevant experience. Ideal applicants will have up to 4 weeks' notice, applicants with strong experience and longer notice periods may also be considered. This role is office-based but will offer some flexibility for home-working.

Main Responsibilities may include:

• Provide technical & medical information proficiently in the local language
• Research and generate responses for medical enquiries in English
• Assist with second-line content management activities
• Create and maintain Medical Information documents
• Maintain broad knowledge & understanding of designated therapeutic area
• Maintain compliance with relevant training, SOPs etc.

Skills/experience required:

• Life sciences degree and/or postgraduate qualification
• Prior experience within Medical Information (or other relevant activities) needed (1-2 years ideally)
• Proficiency within German (C2, mother tongue) and English is essential
• Strong oral and written communication skills
• Understanding of the regulatory and compliance issues relating to the medical function
• Experience within a customer focused role / commercial setting

To Apply

Please follow the link or if you would like to discuss this position in more detail, please contact Theo Charles for further information

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.