Medical Information Customer Experience Specialist (English & German Speaking)

JR United Kingdom; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is looking for a Medical Information Customer Experience Specialist fluent in English and German. This role involves providing medical information and support to healthcare professionals and patients, ensuring compliance with regulations, and contributing to process improvements. Join an innovative team and make a real impact in healthcare.

Qualifications

• 1-2 years' experience in medical information or customer service.

Responsibilities

• Provide accurate medical and technical information to healthcare professionals.
• Document inquiries in line with regulatory standards.
• Identify and report adverse events and product quality issues.

Skills

Communication

Fluency in English

Fluency in German

Education

Degree in Life Sciences

Pharmacy degree

Job description

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Medical Information Customer Experience Specialist (English & German Speaking), Surrey

Client:

Location:

Surrey, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Medical Information Customer Experience Specialist (English & German Speaking)

Duration: 12 months (with potential extension)

Are you fluent in both English and German and passionate about delivering high-quality medical information and customer support? Our client is seeking a Medical Information Customer Experience Specialist (MICES) to join their dynamic team.

In this role, you will:

• Provide accurate medical and technical information to healthcare professionals, patients, and caregivers via phone, email, web, and live chat.
• Ensure inquiries are documented and addressed in line with regulatory standards and company procedures.
• Identify and report adverse events and product quality issues promptly.
• Support content management and second-line activities within therapeutic area teams.
• Actively contribute to process improvements and represent medical information functions in meetings and training sessions.

What we’re looking for:

• Degree in Life Sciences or a healthcare-related field
• Fluency in English (C1) and German (C2/native)
• Strong written and verbal communication skills
• 1-2 years' experience in medical information, customer service, or a related role
• Pharmacy degree and knowledge of medical regulations are a plus

You’ll be part of an innovative team where your expertise supports healthcare professionals and patients across multiple markets. Gain exposure to global medical information operations while making a real impact.

Note: Flexibility to work on national holidays, occasional evenings, and limited travel may be required.

If you're interested, we’d love to connect. Please send your most recent CV to my email at [emailprotected].