Customer Experience Specialist

The Star; Cardiff; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Extensive benefits package

Excellent commission structure

Job summary

The Star in the United Kingdom is seeking Customer Experience Specialists to act as the primary contact for healthcare professionals, delivering personalized customer experiences through a mix of in-person and digital touchpoints. You will plan and execute creative campaigns, collaborating with medical, market access and analytics teams to strengthen connections and drive better outcomes.

Ideal candidates are ABPI qualified with strong communication, relationship-building skills, and a

Qualifications

• ABPI qualified with solid knowledge of ABPI Code of Practice.
• Strong communication, influencing, and collaboration skills.
• Able to map customer influence networks and use insights.
• Knowledge of local healthcare networks and decision-making processes.

Responsibilities

• Plan and deliver creative, agile engagement campaigns, including symposia, meetings, and virtual events.
• Act as the primary contact for HCPs and deliver personalized customer experiences.
• Work with medical, market access and analytics teams to ensure a seamless journey.
• Use CRM tools to capture insights, track progress and measure outcomes.
• Co-create and deliver account plans with clear milestones and KPIs.
• Continuously improve engagement using data and feedback.
• Ensure all activities comply with ABPI Code of Practice.

Skills

ABPI knowledge

Relationship building

Communication skills

Data-driven

Tools

CRM tools

Job description

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience., Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.

• Plan and deliver creative, agile engagement campaigns - think symposia, meetings, and virtual events.
• Work closely with medical, market access, and analytics teams to create a seamless customer journey .
• Share and exchange insights that drive smarter strategies and stronger connections.
• Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
• Keep a 360° view of your accounts - from market trends to engagement data.
• Use CRM tools to capture insights, track progress, and celebrate wins .
• Co-create and deliver account plans , tracking success through clear milestones and KPIs.
• Constantly look for ways to improve engagement using real data and honest feedback.
• Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.

What You'll Achieve

• Meet (and exceed!) territory sales targets .
• Deliver seamless customer journeys that truly stand out.
• Drive measurable customer satisfaction - think high NPS and CES scores.

• A strong grasp of local healthcare networks and how decisions get made.
• Ability to map customer influence networks and use insights to take smart next steps.
• Confident in delivering scientific and technical content that informs and engages.
• ABPI qualified , with solid knowledge of the ABPI Code of Practice .

People Skills

• A natural relationship builder who listens, connects, and inspires.
• Strong communication, influencing, and collaboration skills.
• Team player who brings energy and positivity to every interaction.

Mindset & Style

• Inclusive, curious, and open to trying new ideas.
• Loves learning and improving - from both wins and lessons.
• Data-driven, proactive, and customer-obsessed.
• Always acts with integrity and compliance front of mind.

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client's products are available in more than 20 countries around the world.

Knowledgeable and supportive management team.

Core values revolve around welcoming diverse perspectives and promoting inclusivity.

Patient-centric focus and a passion for improving care.

Competitive starting salary and extensive benefits package with an excellent commission structure.