Customer Experience & Sales Specialist (Training)

Bowtec Training Services; Pyle; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bowtec Training Services in Pyle (Wales) seeks a Customer Service Sales Specialist for a full-time, on-site role. You will respond to customer inquiries via phone, email, and in person, guiding learners and corporate clients through enrollment, schedules, and pricing, while coordinating with trainers and staff to ensure smooth bookings and a strong customer experience.

You will maintain records, follow up on leads, and strive to meet booking and revenue targets in a safety-focused training

Qualifications

• Strong customer interaction skills, including Customer Service, Customer Support, and Customer Experience.
• Ability to maintain high levels of Customer Satisfaction through proactive communication and problem-solving.
• Professional Phone Etiquette and clear, confident communication in person and in writing.
• Experience in sales or account management within training, education, or related service industries is beneficial.
• Good organizational and administrative skills, with attention to detail and accuracy in data entry and record keeping.
• Competence in using CRM systems, email, and standard office software to manage customer information and bookings.
• Ability to work collaboratively with colleagues and independently to manage a busy workload and meet targets.
• Previous experience in customer-facing roles and a commitment to safety and compliance-focused environments is an advantage.

Responsibilities

• The Customer Service Sales Specialist is a full-time, on-site role based in Pyle, handling inquiries by phone, email, and in person.
• Guide prospective learners and corporate clients through enrollment, schedules, and pricing information.
• Follow up on leads and support sales activities to meet booking and revenue targets.
• Maintain customer records, process bookings, and coordinate with trainers and administrative staff.
• Ensure a smooth customer journey from first contact to course completion and resolve issues promptly.

Skills

Customer service

Sales

CRM systems

Communication

Data entry accuracy

Organization

Team collaboration

Independent work

Tools

CRM systems

Email

Office software

Job description

Bowtec Training Services in Pyle (Wales) seeks a Customer Service Sales Specialist for a full-time, on-site role. You will respond to customer inquiries via phone, email, and in person, guiding learners and corporate clients through enrollment, schedules, and pricing, while coordinating with trainers and staff to ensure smooth bookings and a strong customer experience.

You will maintain records, follow up on leads, and strive to meet booking and revenue targets in a safety-focused training