Customer Service Sales Specialist

Bowtec Training Services; Pyle; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bowtec Training Services in Pyle (Wales) seeks a Customer Service Sales Specialist for a full-time, on-site role. You will respond to customer inquiries via phone, email, and in person, guiding learners and corporate clients through enrollment, schedules, and pricing, while coordinating with trainers and staff to ensure smooth bookings and a strong customer experience.

You will maintain records, follow up on leads, and strive to meet booking and revenue targets in a safety-focused training

Qualifications

• Strong customer interaction skills, including Customer Service, Customer Support, and Customer Experience.
• Ability to maintain high levels of Customer Satisfaction through proactive communication and problem-solving.
• Professional Phone Etiquette and clear, confident communication in person and in writing.
• Experience in sales or account management within training, education, or related service industries is beneficial.
• Good organizational and administrative skills, with attention to detail and accuracy in data entry and record keeping.
• Competence in using CRM systems, email, and standard office software to manage customer information and bookings.
• Ability to work collaboratively with colleagues and independently to manage a busy workload and meet targets.
• Previous experience in customer-facing roles and a commitment to safety and compliance-focused environments is an advantage.

Responsibilities

• The Customer Service Sales Specialist is a full-time, on-site role based in Pyle, handling inquiries by phone, email, and in person.
• Guide prospective learners and corporate clients through enrollment, schedules, and pricing information.
• Follow up on leads and support sales activities to meet booking and revenue targets.
• Maintain customer records, process bookings, and coordinate with trainers and administrative staff.
• Ensure a smooth customer journey from first contact to course completion and resolve issues promptly.

Skills

Customer service

Sales

CRM systems

Communication

Data entry accuracy

Organization

Team collaboration

Independent work

Tools

CRM systems

Email

Office software

Job description

Company Description Bowtec Training Services is a trusted provider of specialist training solutions for the energy, nuclear, construction, and industrial sectors across the UK. The organization focuses on developing workforce competence, enhancing safety, and supporting operational excellence through high-quality training and assessment programs. With extensive industry experience, Bowtec understands the challenges of highly regulated and safety-critical environments and designs training to address these needs. Courses equip participants with the knowledge, skills, and confidence to perform their roles safely, effectively, and in compliance with industry standards. From lifting operations and mechanical disciplines to sector-specific safety and competence development, Bowtec delivers practical, professional training that serves both employers and individual learners.

Role Description The Customer Service Sales Specialist is a full-time, on-site role based in Pyle. This role involves responding to customer inquiries via phone, email, and in person, providing accurate information about training courses, schedules, and pricing. The specialist will guide prospective learners and corporate clients through the enrollment process, follow up on leads, and support sales activities to meet booking and revenue targets. Daily responsibilities include maintaining customer records, processing bookings, coordinating with trainers and administrative staff, and ensuring a smooth customer journey from initial contact to course completion. The role also includes handling feedback and resolving issues promptly to strengthen customer relationships and support Bowtec’s reputation for professional, safety-focused training.

Qualifications

• Strong customer interaction skills, including Customer Service, Customer Support, and Customer Experience.
• Ability to maintain high levels of Customer Satisfaction through proactive communication and problem-solving.
• Professional Phone Etiquette and clear, confident communication in person and in writing.
• Experience in sales or account management within training, education, or related service industries is beneficial.
• Good organizational and administrative skills, with attention to detail and accuracy in data entry and record keeping.
• Competence in using CRM systems, email, and standard office software to manage customer information and bookings.
• Ability to work collaboratively with colleagues and independently to manage a busy workload and meet targets.
• Previous experience in customer-facing roles and a commitment to safety and compliance-focused environments is an advantage.