Customer Experience & Sales Associate

JD Sports; Romford; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Naylor's Equestrian Llp in Romford is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain our high service and presentation standards.

You'll work as part of a cooperative team, use in-store technology for transactions and inquiries, and support with daily store operations. This role is ideal for someone who is motivated to learn, adapt to different customers, and contribute

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer engagement

Communication adaptability

Organisational skills

Collaborative teamwork

Willingness to learn

Job description

Naylor's Equestrian Llp in Romford is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain our high service and presentation standards.

You'll work as part of a cooperative team, use in-store technology for transactions and inquiries, and support with daily store operations. This role is ideal for someone who is motivated to learn, adapt to different customers, and contribute