Customer Experience & Sales Associate

JD GROUP; Guildford; On-site; GBP 18,000 - 21,000; Full time

Job summary

JD GROUP is recruiting a Store Colleague to help deliver exceptional customer experiences on the shop floor in Guildford. You will greet customers, help them find products, and keep displays sharp while maintaining high service standards.

Join a supportive team, learn our processes, and contribute to daily operations, stock replenishment, transactions, and store presentation. A positive attitude and teamwork are key for success and growth within the company.

Qualifications

• Experience delivering high-quality customer service in-store.
• Ability to adapt communication style to different customers.
• Strong organisational skills and ability to manage multiple tasks.
• Willingness to learn store processes and company procedures.

Responsibilities

• Welcome customers and provide product information.
• Assist customers in finding products and promoting related items.
• Maintain presentation standards and clean displays.
• Replenish stock and ensure product availability.
• Process transactions and handle cash and deliveries.
• Use in-store technology and systems to answer questions.
• Follow health and safety policies at all times.
• Collaborate with colleagues to ensure smooth store operations.
• Support additional duties as required.

Skills

Customer service

Teamwork

Communication

Organisational skills

Willingness to learn

Tools

POS system

Job description

JD GROUP is recruiting a Store Colleague to help deliver exceptional customer experiences on the shop floor in Guildford. You will greet customers, help them find products, and keep displays sharp while maintaining high service standards.

Join a supportive team, learn our processes, and contribute to daily operations, stock replenishment, transactions, and store presentation. A positive attitude and teamwork are key for success and growth within the company.