Customer Experience & Retail Floor Specialist

JD Sports Fashion PLC; Birmingham; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor in Birmingham. You will greet customers confidently, maintain displays, replenish stock, and support daily store operations with a positive attitude and teamwork.

You will work in a fast-paced retail environment, learn new skills, and contribute to the store's high service and presentation standards while supporting colleagues in achieving sales objectives.

Qualifications

• Ability to adapt communication style to different people and situations.
• Ease engaging with customers and colleagues to meet needs.
• Good organisational skills and ability to manage tasks effectively.
• Capable of working with others in a team environment.
• Willingness to learn new skills and follow store processes.

Responsibilities

• Deliver a welcoming experience for customers and provide product information.
• Identify customer needs, recommend products, and promote complementary items.
• Maintain high standards of customer service.
• Keep shop floor displays clean, organised, and well presented.
• Replenish stock and ensure products are visible and correctly displayed.

Skills

Adaptability

Customer engagement

Organisation

Collaboration

Learning orientation

Job description

JD Sports Fashion PLC is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor in Birmingham. You will greet customers confidently, maintain displays, replenish stock, and support daily store operations with a positive attitude and teamwork.

You will work in a fast-paced retail environment, learn new skills, and contribute to the store's high service and presentation standards while supporting colleagues in achieving sales objectives.