Customer Experience Representative

JT Group Limited; Saint Helier; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Health insurance

Pension

Bonus

Staff benefits

Professional development

Recharge days

Job summary

JT Group Limited in Jersey is seeking a Customer Experience Representative to join our Talk team. You will provide first line customer support, investigate landline faults, service queries and billing issues, and help maintain up-to-date information.

We offer a vibrant, supportive workplace with hybrid working, generous benefits, and opportunities for professional development. If you are tech-savvy, customer-focused and eager for a new challenge, we’d love to hear from you.

Qualifications

• Previous experience in a customer service environment.
• Comfortable operating a number of applications/computer systems at the same time.
• Ownership of problems / customer issues and responsibility for outcomes.
• Attention to detail with accurate recording of information.
• Confidently engage with people and build positive working relationships.
• Excellent communication skills.

Responsibilities

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
• Co-ordinate and administer all new orders and faults
• Monitor progress and offer customers up to date information
• Establish and maintain knowledge and technical expertise on Company products and services
• Receive and deal effectively with customer feedback

Skills

Customer service

Multitasking

Communication

Relationship building

Attention to detail

Problem solving

Tools

CRM systems

Job description

Application Deadline:

23 September 2026

Department:

Call Centre

Location:

Jersey

Description

Join our vibrant team in Jersey as a Customer Experience Representative within our Talk team!
You’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.
If you’re a tech-savvy, dynamic, and customer-focused individual ready for an exciting new challenge, we want to hear from you!
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [e-mail].

Key Responsibilities

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
• Co-ordinate and administer all new orders and faults
• Monitor progress and offer customers up to date information
• Establish and maintain knowledge and technical expertise on Company products and services
• Receive and deal effectively with customer feedback

Skills, Knowledge And Expertise

• Previous experience in a customer service environment
• Comfortable operating a number of applications/computer systems at the same time
• Ownership of problems / customer issues and responsibility for outcomes
• Attention to detail with accurate recording of information
• Confidently engage with people and build positive working relationships
• Excellent communication skills

Benefits

• 24 days holiday
• Health & Dental Insurance
• Pension Scheme
• Bonus Scheme
• Fully discounted staff services or cash allowance in lieu
• Professional Development
• Recharge Days

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.