Hybrid Customer Experience Rep | Growth & Support

JT Group Limited; Saint Helier; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Health insurance

Pension

Bonus

Staff benefits

Professional development

Recharge days

Job summary

JT Group Limited in Jersey is seeking a Customer Experience Representative to join our Talk team. You will provide first line customer support, investigate landline faults, service queries and billing issues, and help maintain up-to-date information.

We offer a vibrant, supportive workplace with hybrid working, generous benefits, and opportunities for professional development. If you are tech-savvy, customer-focused and eager for a new challenge, we’d love to hear from you.

Qualifications

• Previous experience in a customer service environment.
• Comfortable operating a number of applications/computer systems at the same time.
• Ownership of problems / customer issues and responsibility for outcomes.
• Attention to detail with accurate recording of information.
• Confidently engage with people and build positive working relationships.
• Excellent communication skills.

Responsibilities

• Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
• Co-ordinate and administer all new orders and faults
• Monitor progress and offer customers up to date information
• Establish and maintain knowledge and technical expertise on Company products and services
• Receive and deal effectively with customer feedback

Skills

Customer service

Multitasking

Communication

Relationship building

Attention to detail

Problem solving

Tools

CRM systems

Job description

JT Group Limited in Jersey is seeking a Customer Experience Representative to join our Talk team. You will provide first line customer support, investigate landline faults, service queries and billing issues, and help maintain up-to-date information.

We offer a vibrant, supportive workplace with hybrid working, generous benefits, and opportunities for professional development. If you are tech-savvy, customer-focused and eager for a new challenge, we’d love to hear from you.