Customer Operations Representative

Standard Life (previously Phoenix Group); Telford; On-site; GBP 24,000 - 27,000; Part time

Benefits offered by this job

Private medical cover

38 days annual leave

Pension scheme

Life assurance 12x salary

Career breaks

Volunteer days

Job summary

Standard Life in Telford is seeking a customer service professional for a 6 month secondment. You will handle telephony and email queries, delivering excellent service to customers and intermediaries.

You will build strong relationships, perform security checks, and tailor your approach to each situation. The role includes flexible working options and a comprehensive benefits package with leave, pension and life assurance.

Qualifications

• Excellent communication skills with strong attention to detail and ability to multitask.
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
• Computer literacy and willingness to learn new systems and technologies.
• Ideally have previous experience working in a customer telephony role.

Responsibilities

• Handle and resolve customer telephony and email queries accurately and effectively.
• Make both inbound and outbound contact with customers, tailoring approach to needs and circumstances.
• Ensure that all customer security checks are performed and identify potential problems to take corrective action.

Skills

Communication

Attention to detail

Multitasking

Customer service

Tech savviness

Tools

Computer literacy

Job description

Job Description

Job Type:6 month secondment

Location: Telford. Office based. No holidays for the first 3 weeks. Working pattern will vary between,

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Closing Date: 15th September

Salary and benefits: £25,878, plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

You will be required to handle and resolve customer telephony and email queries accurately and effectively, ensuring the best possible customer experience. You will make both inbound and outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.

You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome along with being responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or elevate any issues.

What We’re Looking For

• Excellent communication skills with strong attention to detail and ability to multitask
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
• Computer literacy and willingness to learn new systems and technologies
• Ideally have previous experience working in a customer telephony role

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

• Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us