Customer Experience QA & Feedback Champion

Prima; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Prima in the UK is expanding its online motor insurance platform and seeks a Customer Feedback & QA Specialist to join the Customer Care team. You will support feedback collection and QA processes to help deliver excellent customer service and outcomes.

Reporting into the Customer Feedback & QA Lead, you’ll help shape quality standards and ensure our customers receive a great experience with fair pricing as we scale across the UK market.

Responsibilities

• Supporting Customer Feedback and Quality Assurance activities to ensure good outcomes for customers and delivery of exceptional service standards.

Job description

Prima in the UK is expanding its online motor insurance platform and seeks a Customer Feedback & QA Specialist to join the Customer Care team. You will support feedback collection and QA processes to help deliver excellent customer service and outcomes.

Reporting into the Customer Feedback & QA Lead, you’ll help shape quality standards and ensure our customers receive a great experience with fair pricing as we scale across the UK market.