Customer Care Specialist

Helloprima; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work

Private healthcare

Gym discounts

Wellbeing programs

Mental health support

Job summary

Prima is seeking a Customer Care Specialist in London to deliver fast, friendly support by phone, email and live chat. You’ll guide customers through policy purchases, tailor products to needs and verify data accurately, while handling post-sale modifications and cross-sell opportunities.

Join a team that values customer fairness, regulatory awareness and teamwork, with hybrid work options and supportive development resources.

Qualifications

• 2+ years in customer care or similar role.
• Understanding of FCA regulations or regulatory environment.
• Commitment to Treating Customers Fairly (TCF).
• Strong communication and teamwork skills.
• Ability to organise work independently.

Responsibilities

• Guide customers through policy purchases via phone, email and live chat.
• Tailor insurance products to meet individual needs.
• Ensure accurate data entry and document verification.
• Advise on post-sale modifications and cross-sell where appropriate.

Skills

2+ years in customer care

Excellent communication

Teamwork

Independent work

Job description

London - United Kingdom # Customer Care Specialist## Overview## Job descriptionPrima could be the place for you.Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.To help fuel that growth, we need a **Customer Care Specialist** to join our **Customer Care team.**This team makes every interaction count.As part of this team, you’ll help us deliver fast, friendly, human support online and over the phone. We’ll continuously invest in your development. So together, we can achieve better service every day.What you'll do:- Guiding customers through policy purchases through phone, email and live chat- Tailoring products to meet individual needs;- Ensuring accurate data entry and document verification;- Advising on post-sale modifications;- Exploring cross-selling opportunitiesWhat we're looking for:- Customer care experience: A minimum of 2+ years in similar roles is essential;- Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations;- TCF principles: A strong belief in Treating Customers Fairly (TCF) principles;- Exceptional communication: Stellar communication skills and a knack for teamwork;- Independence: The ability to organise your work independently.Nice-to-have:- Customer service experience within Insurance.**Why you’ll love it here:**We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.**Work Your Way:** Enjoy hybrid working, with a mix of home and office days. **Grow with us:** We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. **Thrive and perform:** Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.**Apply now**.At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Location: London - United KingdomDepartment: Customer CareJob function: Customer Care UKEmployment: Permanent Employment