Customer Feedback & QA Specialist

Helloprima; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Helloprima in the UK is seeking a Customer Feedback & QA Specialist to join our Customer Care team. You will support our feedback and QA activities to ensure we deliver excellent service and outcomes for customers.

Reporting into the Customer Feedback & QA Lead, you will help shape the quality assurance processes and contribute to our growing motor insurance platform used by millions of drivers in the UK and beyond.

Responsibilities

• Support Customer Feedback & QA activities to ensure delivery of exceptional service standards.

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Customer Feedback & QA Specialist to join our Customer Care team.

The Customer Feedback & QA Specialist reporting into the Customer Feedback & QA Lead will be supporting our Customer Feedback & Quality Assurance activities to ensure we provide good outcomes for our customers, ensuring the delivery of exceptional service standards.

Excited to make an impact? Here are the details