Customer Feedback, QA Specialist

Prima; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Prima in the UK is expanding its online motor insurance platform and seeks a Customer Feedback & QA Specialist to join the Customer Care team. You will support feedback collection and QA processes to help deliver excellent customer service and outcomes.

Reporting into the Customer Feedback & QA Lead, you’ll help shape quality standards and ensure our customers receive a great experience with fair pricing as we scale across the UK market.

Responsibilities

• Supporting Customer Feedback and Quality Assurance activities to ensure good outcomes for customers and delivery of exceptional service standards.

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Customer Feedback & QA Specialist to join our Customer Care team.

The Customer Feedback & QA Specialist reporting into the Customer Feedback & QA Lead will be supporting our Customer Feedback & Quality Assurance activities to ensure we provide good outcomes for our customers, ensuring the delivery of exceptional service standards.

Excited to make an impact? Here are the details