Customer Experience PROJECT SUPPORT in London

www.cardandpaymentjobs.com; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading payments firm is looking for a Project Support specialist in Greater London. The candidate will own the delivery of testing campaigns to validate payment experiences across in-store, contactless, and online transactions. This role involves managing vendor relationships and cross-functional coordination. With a minimum of 3 years in operations or project management and strong data interpretation skills, you will contribute to improving real-world payment delivery.

Qualifications

• Minimum 3 years of experience in operations, program/project management, or customer experience.
• Proven experience in managing vendor or outsourced delivery.
• Strong skills in communicating with stakeholders.

Responsibilities

• Manage end-to-end delivery of campaign including planning and execution.
• Oversee a third-party vendor for simulated payment transactions.
• Translate testing outputs into actionable insights and recommendations.
• Coordinate across Operations, Sales, and Implementation teams.
• Validate new partners, products, and payment journeys.

Skills

Operations management

Project management

Customer experience

Data interpretation

Stakeholder communication

Job description

Customer Experience PROJECT SUPPORT

cx, customer experience, project support, project co-ordinator

⚙️ The Role

A global payments organisation is hiring a Project Support specialist to own the delivery of structured testing campaigns that validate real-world payment experiences — in-store, contactless, and online.

This is not a marketing role. It's a delivery-focused position sitting at the intersection of operations, data, and customer experience.

📌 What You'll Own

• End-to-end campaign delivery — intake, planning, execution, and reporting
• Day-to-day management of a third-party vendor conducting simulated payment transactions
• Translating testing outputs into clear insights and recommendations
• Cross-functional coordination across Operations, Sales, and Implementation
• Validating new partners, products, and payment journeys

💼 You'll Bring

• 3+ years in operations, programme/project management, or customer experience
• Proven vendor or outsourced delivery management
• Strong data interpretation and stakeholder communication skillsHighly organised, proactive, and improvement-focused
• Payments, fintech, or e-commerce exposure is a bonus — not a barrier