Delivery-Focused CX Project Coordinator

www.cardandpaymentjobs.com; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading payments firm is looking for a Project Support specialist in Greater London. The candidate will own the delivery of testing campaigns to validate payment experiences across in-store, contactless, and online transactions. This role involves managing vendor relationships and cross-functional coordination. With a minimum of 3 years in operations or project management and strong data interpretation skills, you will contribute to improving real-world payment delivery.

Qualifications

• Minimum 3 years of experience in operations, program/project management, or customer experience.
• Proven experience in managing vendor or outsourced delivery.
• Strong skills in communicating with stakeholders.

Responsibilities

• Manage end-to-end delivery of campaign including planning and execution.
• Oversee a third-party vendor for simulated payment transactions.
• Translate testing outputs into actionable insights and recommendations.
• Coordinate across Operations, Sales, and Implementation teams.
• Validate new partners, products, and payment journeys.

Skills

Operations management

Project management

Customer experience

Data interpretation

Stakeholder communication

Job description

A leading payments firm is looking for a Project Support specialist in Greater London. The candidate will own the delivery of testing campaigns to validate payment experiences across in-store, contactless, and online transactions. This role involves managing vendor relationships and cross-functional coordination. With a minimum of 3 years in operations or project management and strong data interpretation skills, you will contribute to improving real-world payment delivery.