Payments- Analytics Lead in London City

Octopus Computer Associates; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider seeks an Analytics Lead in London who will analyze payment data and resolve technical issues during checkout. The ideal candidate will have extensive experience in payments analytics, strong SQL skills, and effective communication abilities. This hybrid role involves engaging with stakeholders and providing actionable insights to improve performance in a 12-month contract setting.

Qualifications

• 5+ years of experience in Payments, Technology or Operations.
• Strong problem-solving attitude.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Develop statistical insights and reports.
• Apply techniques to provide insight into payments data.
• Engage with stakeholders to increase understanding.
• Document processes and projects for auditing.

Skills

Payments analytics

SQL

Data visualization (Tableau)

R

Python

MS Office (Excel, PowerPoint, Word)

Relationship building

Education

Bachelor's Degree in Management, Business, Tech, Engineering

Job description

Overview

Hybrid - Remote / London Hammersmith. The International Client Services – Technical Quality of Acceptance Team is responsible for understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites. The Analytics Lead is accountable for working with internal clients and providing data and analysis support to support remediation of technical acceptance issues by implementing strategies and reporting to translate raw data into actionable insights. The ideal candidate has strong logical reasoning skills and extended experience in payments analytics. The ability to communicate effectively to different stakeholder groups is essential.

Responsibilities

• Lead and contribute to the development of statistical insights and reports
• Apply appropriate techniques to provide insight into payments data, and support others in applying them
• Apply industry knowledge to interpret data and improve performance
• Engage with stakeholders and share statistical and analytical techniques to increase understanding and trust
• Listen to and interpret the needs of technical and non-technical stakeholders, and manage their expectations
• Support and host discussions within a multidisciplinary team
• Manage differing stakeholder perspectives
• Execute department initiatives and ensure processes and projects are well documented to meet auditing requirements
• Could have additional responsibilities for planning, directing, and coordinating activities cross functionally

Requirements / Qualifications

• Knowledge and experience of the payment ecosystem and messages, preferably from a scheme background
• Strong SQL and data visualisation experience (Tableau a particular plus); in addition, R and/or Python experience would be beneficial
• Problem solving attitude
• Good knowledge of MS Office package e.g. PowerPoint, Word with advanced Excel knowledge required
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders
• Minimum 5+ years of experience in Payments, Technology or Operations
• Bachelor's Degree in Management, Business, Tech, Engineering - or - relevant working experience

In summary the role is analysing card breakages by examining sets of data and troubleshooting resolving issues to find out what the problems are, why they are occurring and essentially helping fix them)

(Data analyst, datascientist, data scientist, troubleshooting problem solving,

Location London /Remote/Hybrid

12 month contract