Customer Experience Project Manager

Brite Recruitment Ltd; United Kingdom; Hybrid; GBP 44,000 - 46,000; Full time

Job summary

A leading recruitment firm is looking for a Customer Experience Project Manager to oversee significant change initiatives across their group. This hybrid role requires expertise in managing customer experience projects, strong leadership skills for cross-functional teams, and the ability to drive organizational change. An ideal candidate will possess strong analytical skills and proficiency in project management tools like MS Project and Jira. The role offers a competitive salary of £44-46K alongside various benefits.

Benefits

Pension scheme

Health and well-being plans

Discounted products and services

Counselling services

Family-friendly arrangements

Generous annual leave

Qualifications

• Significant experience managing organizational change and transformation projects.
• Strong project management skills with complex change programmes.
• Experience in policy development and process improvement.
• Proven problem analysis, change strategy development, and implementation skills.
• A full valid driving license is essential.

Responsibilities

• Manage business change initiatives across the project lifecycle.
• Drive training and adoption strategies for new systems.
• Identify trends for service improvement recommendations.
• Support the integration of business systems focused on user engagement.
• Provide project progress updates and risk assessments.
• Collaborate with project colleagues and the wider group.

Skills

Project management

Organizational change management

Cross-functional team leadership

Analytical skills

Proficiency in MS Project

Proficiency in Jira

Job description

Overview

CUSTOMER EXPERIENCE PROJECT MANAGER
MIDLANDS, HYBRID
£44-46K

As a Customer Experience Project Manager, you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our clients project is already underway so the ideal candidate will be available on a short notice period.

Benefits

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

Responsibilities

As Customer Experience Project Manager your key duties will include:

• Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement
• Driving training and adoption strategies to embed new systems and processes, working closely with operational teams
• Identifying trends and feedback to make informed recommendations for service improvement
• Supporting the delivery and integration of business systems, with a focus on the people impacts (user engagement, adoption etc.)
• Providing detailed information on project progress, risks, and change readiness to support operational planning and delivery
• Collaborate effectively with project colleagues and the wider group

Required Skills & Experience

To be considered for the role of Customer Experience Project Manager, you must have:

• Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements.
• Strong project management skills, with experience in leading cross-functional teams through complex change programmes.
• Experience in developing and reviewing policies and procedures to support business change and operational improvement.
• Proven ability to analyse and diagnose problems, develop change strategies, and implement solutions that drive adoption and measurable impact.
• Proficient in MS Project and Jira
• A full valid driving licence is essential.

Next Steps

If you’re interested in becoming a Customer Experience Project Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\'t contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!