Customer Experience & Merchandising Associate

Westmorland Limited; Penrith; On-site; GBP 18,000 - 24,000; Part time

Job summary

Westmorland Limited in Penrith is seeking a friendly, customer‑focused team member to engage with customers and showcase our local producers. You will advise on products, keep shelves stocked, maintain displays to our merchandising standards, and handle daily paperwork including HACCP and allergens.

No strict retail experience is required as full training is provided; a positive can‑do mindset and willingness to learn are key.

Qualifications

• Experience in retail is beneficial but not required; full training provided.
• A positive, can-do mindset and willingness to learn are valued.
• Knowledge of products, suppliers, food matches and allergens is helpful.

Responsibilities

• Welcoming and engaging with customers, sharing advice on products and allergens.
• Stocking shelves, cleaning fixtures, and ensuring displays look their best.
• Display stock to merchandising standards and maintain presentation and cleanliness throughout the day.
• Complete daily paperwork accurately and in compliance with legal requirements (HACCP, product date management, allergens).

Skills

Customer service

Retail merchandising

Product knowledge

Allergen awareness

Education

High school diploma

Tools

POS system

Job description

Westmorland Limited in Penrith is seeking a friendly, customer‑focused team member to engage with customers and showcase our local producers. You will advise on products, keep shelves stocked, maintain displays to our merchandising standards, and handle daily paperwork including HACCP and allergens.

No strict retail experience is required as full training is provided; a positive can‑do mindset and willingness to learn are key.