Retail Customer Service Associate — Growth Path

Appleby Westward; Wareham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount

Time off

EAP/Grocery Aid

Pension

Career progression

Job summary

Appleby Westward in Wareham is seeking a Customer Service Assistant to join our retail team. You will deliver friendly, localised service, greet customers with a smile, and use product knowledge to assist shoppers while maintaining strong store standards.

You will handle transactions accurately, assist with stock replenishment, keep the shop clean, and follow labeling and allergen rules. Opportunities for progression through apprenticeships and tailored learning journeys are available.

Qualifications

• Excellent customer service skills
• Friendly and reliable, with a positive attitude
• Team player who can learn product knowledge and promotions

Responsibilities

• Warm Welcomes: greet customers with a smile and provide excellent service
• Store Standards: help maintain neat, well-presented shelves and store condition
• Customer Satisfaction: use product knowledge and promotions to delight customers
• Transaction Accuracy: process sales transactions accurately and cash handling
• Stock Management: receive, replenish, and display stock
• Cleanliness: keep the store clean and tidy at all times
• Legal Compliance and Food Quality: follow labeling and allergen regulations and training
• Age-Related Sales: comply with Think-25 and age checks where required
• Health and Safety: follow safety guidelines to protect customers and colleagues

Job description

Appleby Westward in Wareham is seeking a Customer Service Assistant to join our retail team. You will deliver friendly, localised service, greet customers with a smile, and use product knowledge to assist shoppers while maintaining strong store standards.

You will handle transactions accurately, assist with stock replenishment, keep the shop clean, and follow labeling and allergen rules. Opportunities for progression through apprenticeships and tailored learning journeys are available.