Customer Experience Manager – Post-Completion Homes

Miller Homes; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company car or car allowance of £5,000

Job summary

A leading home builder is seeking a Customer Support Manager to oversee the customer experience post-completion in Southern England. You will ensure new homes meet quality standards and assist customers in settling into their new homes. The ideal candidate should be skilled in customer communication and able to handle various situations professionally. The role offers a competitive salary, 26 days of annual leave, and potential bonuses.

Qualifications

• Must have a natural and engaging style of communication with a passion for customer interaction.
• Able to deal with difficult customers and situations calmly.

Responsibilities

• Own the customer journey post completion, ensuring a world class experience.
• Utilize the pre-completion checklist for quality standards.
• Communicate with customers after moving in to resolve concerns.
• Analyze defects reported by customers and ensure timely resolution.

Skills

Understanding of the New Homes Quality Code

General knowledge of NHBC Technical Requirements

Engaging communication style

Ability to deal with difficult customers

Job description

A leading home builder is seeking a Customer Support Manager to oversee the customer experience post-completion in Southern England. You will ensure new homes meet quality standards and assist customers in settling into their new homes. The ideal candidate should be skilled in customer communication and able to handle various situations professionally. The role offers a competitive salary, 26 days of annual leave, and potential bonuses.