Customer Experience Manager - Contact Centre

TN United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading Residential Leasehold Property Management company as a Customer Experience Manager in London. This full-time role involves training and managing a new team, resolving customer queries, and enhancing service delivery. Excellent career growth opportunities await in a dynamic environment.

Qualifications

• Experience in managing customer queries and escalations.
• Ability to analyze data for customer satisfaction.

Responsibilities

• Respond to and resolve customer queries promptly.
• Analyze data to identify trends and recommend improvements.
• Collaborate with Property Teams to enhance service delivery.

Skills

Customer Service

Communication

Data Analysis

Job description

Customer Experience Manager - Contact Centre, London

Client: Rendall & Rittner

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d041a2987698

Job Views: 3

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Share this vacancy: Ref20328

Head Office: Rendall & Rittner, 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS

Employment type: Full-Time

Working pattern: Other

Salary: Competitive, tailored to your experience and expertise

Department: Property Management

Region: South London

Closing date: 14/11/2024

About the Role:

Join Rendall & Rittner as a Customer Experience Manager to train, mentor, and manage a new team. This role offers a rewarding challenge within a renowned Residential Leasehold Property Management company, with excellent benefits and career growth opportunities.

Key Responsibilities:

• Respond to and resolve customer queries promptly, managing escalations and updating client files
• Communicate effectively with customers and Customer Service Advisors both verbally and in writing
• Distribute emails from the internal queueing system to the appropriate team members or departments
• Ensure the CX Team logs and acknowledges all enquiries using company systems and portals
• Analyze data to identify trends, assess customer satisfaction, and recommend improvements
• Review industry trends and share insights to develop business recommendations
• Develop initiatives to improve customer experience and reviews
• Collaborate with Property Teams to enhance service delivery
• Develop and adhere to SLAs for communication
• Maintain knowledge of company processes to address customer enquiries effectively
• Follow up promptly with customers as needed

How to Apply:

Interested? Explore Rendall & Rittner on LinkedIn or visit our website for current openings. For inquiries, contact our recruitment team at 020 7702 0701, referencing "Ref #LI-MS1".

Candidates must be eligible to work in the UK with documented proof. Some benefits may require a qualifying period.

Join Rendall & Rittner and advance your career in a dynamic environment. Apply now and make a significant impact!