Customer Experience & Logistics Leader (UKI)

Magnum Ice Cream Co.; Manchester; Remote; GBP 70,000 - 100,000; Full time

Job summary

The Magnum Ice Cream Company is seeking a Customer Experience and Logistics Manager for the UKI region. This leadership role focuses on delivering exceptional customer service, coordinating logistics, and driving continuous improvement across planning, forecasting, and O2C processes.

You will build strong retailer relationships and lead senior stakeholders through complex supply chain challenges. Ideal candidates will demonstrate strategic thinking, data-driven decision making, and the ability

Qualifications

• Experience in planning, customer service, logistics, or manufacturing is beneficial.
• Strong leadership and communication skills; ability to influence senior stakeholders.

Responsibilities

• Lead customer service and logistics teams to deliver best-in-class service.
• Drive CPFR collaboration and forecasting accuracy with retailers.
• Own UKI customer service improvement plan and logistics savings.

Skills

Leadership

Stakeholder management

Forecasting

Logistics management

Problem solving

Job description

The Magnum Ice Cream Company is seeking a Customer Experience and Logistics Manager for the UKI region. This leadership role focuses on delivering exceptional customer service, coordinating logistics, and driving continuous improvement across planning, forecasting, and O2C processes.

You will build strong retailer relationships and lead senior stakeholders through complex supply chain challenges. Ideal candidates will demonstrate strategic thinking, data-driven decision making, and the ability