UKI Customer Experience & Logistics Leader

6254 Magnum ICC UK Ltd; United Kingdom; Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

The Magnum Ice Cream Company in the UK is seeking a senior Customer Experience and Logistics Manager to lead the customer service and logistics teams. You will drive service performance, collaborate with retailers, and shape end-to-end supply chain delivery for market-leading ice cream products.

The role requires strong leadership, strategic thinking, and the ability to manage complex stakeholder relationships in a fast-paced environment. Occasional travel to customer sites is expected.

Qualifications

• Extensive experience in supply chain management and customer service leadership.
• Ability to influence senior stakeholders and lead cross-functional teams.
• Strong analytical and problem-solving skills with data-driven mindset.

Responsabilités

• Lead customer service and logistics teams to drive service performance.
• Develop collaborative forecasting and CPFR with key retailers.
• Own supplier and customer relationships to ensure contract compliance and value.
• Drive continuous improvement of reports, processes and ways of working.

Connaissances

Supply chain leadership

Stakeholder management

Customer service

Logistics coordination

Description du poste

The Magnum Ice Cream Company in the UK is seeking a senior Customer Experience and Logistics Manager to lead the customer service and logistics teams. You will drive service performance, collaborate with retailers, and shape end-to-end supply chain delivery for market-leading ice cream products.

The role requires strong leadership, strategic thinking, and the ability to manage complex stakeholder relationships in a fast-paced environment. Occasional travel to customer sites is expected.