Customer Experience & Liaison Advisor

Scolmore Group; Coton Farm; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days'

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group in Tamworth is seeking a Customer Service Advisor to join our Head Office, working 9:30am–5:30pm. The role acts as the key link between customers, the sales team and internal departments to ensure a seamless service and strong relationships.

Responsibilities include monitoring orders and deliveries, handling calls and emails, processing orders in Sage ERP, preparing quotations and coordinating with other departments for stock and reworks.

Qualifications

• Essential customer service skills with a professional approach.
• Ability to handle challenging interactions calmly and professionally.
• Proactive, resourceful and able to solve issues as they arise.
• Capable of working well in a team and independently with good prioritisation.
• Accurate, organised and efficient in daily tasks.
• Strong time management to meet deadlines and standards.

Responsibilities

• Monitor orders, deliveries and service levels; maintain relationships.
• Handle calls and enquiries from customers and sales teams.
• Process online and email orders in Sage ERP and internal systems.
• Prepare customer quotations and provide product information.
• Manage designated sales areas and assist Area Sales Managers.
• Respond to overflow calls and email enquiries as needed.
• Upload and file paperwork in the archive system.
• Coordinate with departments for stock reworks and online ordering.
• Track deliveries and obtain proof of delivery with carriers.
• Keep customer contact details accurate and up to date.

Skills

Customer service

Time management

Teamwork

Problem solving

Communication

Organisational skills

Education

GCSE English

Customer Service NVQ (Level 2+)

Tools

Sage ERP

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Scolmore Group in Tamworth is seeking a Customer Service Advisor to join our Head Office, working 9:30am–5:30pm. The role acts as the key link between customers, the sales team and internal departments to ensure a seamless service and strong relationships.

Responsibilities include monitoring orders and deliveries, handling calls and emails, processing orders in Sage ERP, preparing quotations and coordinating with other departments for stock and reworks.