Customer Experience Leader — Strategy & Impact

Page Personnel; Liverpool; On-site; GBP 85,000 - 95,000; Full time

Job summary

A leading consulting firm in Liverpool is seeking a Head of Customer to lead their customer operations. This role involves owning the customer strategy, developing high-performing teams, and ensuring compliance in a regulated environment. You will have influence at all levels, including the C-suite. The position offers a competitive salary ranging from £85,000 to £95,000 and the opportunity to make significant strategic impacts in a rapidly growing business.

Qualifications

• Prior head of customer role in product-oriented organization.
• Experience developing high-performance teams in a contact center.
• Understanding of complex, regulated customer journeys.

Responsibilities

• Lead customer operations and own the customer strategy.
• Drive innovation to improve customer satisfaction and service efficiency.
• Ensure compliance with regulatory requirements.

Skills

Leadership in customer operations

Experience in multi-channel contact centers

Operational strategy implementation

Stakeholder influence at CEO level

Regulatory compliance experience

Job description

A leading consulting firm in Liverpool is seeking a Head of Customer to lead their customer operations. This role involves owning the customer strategy, developing high-performing teams, and ensuring compliance in a regulated environment. You will have influence at all levels, including the C-suite. The position offers a competitive salary ranging from £85,000 to £95,000 and the opportunity to make significant strategic impacts in a rapidly growing business.