Customer Experience Leader — Store Management

Asda Stores Ltd; Elgin; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Electric car scheme

Eye tests

Discounts on Asda services

Flexible pay stream

Company pension

Wellbeing support

Job summary

Asda Stores Ltd in Elgin is seeking a Customer Manager to be the store's ambassador for customer service and lead the store's Service, Back Office, Security and Cleaning teams. You will delight customers from the car park to the checkout by ensuring excellent service and great availability.

You will drive the customer path, coach teams, and liaise with external partners to meet standards. If you have retail leadership experience and strong communication skills, apply now.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge of retail environments and customer service.
• Experience developing teams and managing change.
• Strong customer service focus and positive mindset.
• Excellent communication skills.
• Flexibility to work weekends and evenings.

Responsibilities

• Lead store service across Service, Back Office, Security and Cleaning teams.
• Act on feedback and run customer listening groups.
• Liaise with external partners to meet standards and expectations.
• Drive availability, metrics and KRAs on the shop floor.

Skills

Team leadership

Retail operations

Customer service

Communication skills

People development

Job description

Asda Stores Ltd in Elgin is seeking a Customer Manager to be the store's ambassador for customer service and lead the store's Service, Back Office, Security and Cleaning teams. You will delight customers from the car park to the checkout by ensuring excellent service and great availability.

You will drive the customer path, coach teams, and liaise with external partners to meet standards. If you have retail leadership experience and strong communication skills, apply now.