Customer Manager

Asda Stores Ltd; Elgin; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Electric car scheme

Eye tests

Discounts on Asda services

Flexible pay stream

Company pension

Wellbeing support

Job summary

Asda Stores Ltd in Elgin is seeking a Customer Manager to be the store's ambassador for customer service and lead the store's Service, Back Office, Security and Cleaning teams. You will delight customers from the car park to the checkout by ensuring excellent service and great availability.

You will drive the customer path, coach teams, and liaise with external partners to meet standards. If you have retail leadership experience and strong communication skills, apply now.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge of retail environments and customer service.
• Experience developing teams and managing change.
• Strong customer service focus and positive mindset.
• Excellent communication skills.
• Flexibility to work weekends and evenings.

Responsibilities

• Lead store service across Service, Back Office, Security and Cleaning teams.
• Act on feedback and run customer listening groups.
• Liaise with external partners to meet standards and expectations.
• Drive availability, metrics and KRAs on the shop floor.

Skills

Team leadership

Retail operations

Customer service

Communication skills

People development

Job description

Job Title Customer Manager Location Elgin Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 27 September 2026

At Asda, we want you to find your everything as a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams. You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace.
• Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

Colleague recognition programme

Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail

It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we’re creating new roles all the time! So take the time to look around.