Customer Experience Leader

Sefton Bubble; Sefton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Davies Express Ltd., a growing logistics company in the UK, is seeking a Customer Service Manager to manage customer enquiries and operational queries. This fast-paced role requires excellent communication and organizational skills to ensure smooth delivery processes while maintaining high service standards. Experience in logistics is desirable but not essential. Join a supportive team dedicated to expanding operations and valuing your contributions.

Qualifications

• Highly organised with strong attention to detail.
• Excellent communication skills with a strong customer focus.
• Calm and solutions focused under pressure.

Responsibilities

• Managing day to day customer enquiries and delivery bookings.
• Communicating with drivers and operations teams to ensure smooth deliveries.
• Handling customer queries, updates and issue resolution.
• Preparing quotes and supporting the sales team with customer requests.

Skills

Strong attention to detail

Excellent communication skills

Organisational skills

Ability to manage multiple tasks

Problem-solving skills

Job description

Davies Express Ltd., a growing logistics company in the UK, is seeking a Customer Service Manager to manage customer enquiries and operational queries. This fast-paced role requires excellent communication and organizational skills to ensure smooth delivery processes while maintaining high service standards. Experience in logistics is desirable but not essential. Join a supportive team dedicated to expanding operations and valuing your contributions.