Retail Customer Experience Lead

B&M Retail Limited; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Store discount

Colleague benefits portal discounts

Hospitality benefits

Job summary

B&M Retail Limited in Glasgow Fort is seeking a Customer Service Manager to lead our front-end team and create a brilliant shopping experience for every customer. This permanent, full-time role requires flexibility across days, evenings and weekends to keep queues moving and ensure fast, friendly service in a busy store.

You’ll drive standards and coach colleagues to excel in customer care. You will be instrumental in delivering great experiences while upholding our values of teamwork and

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service.
• Keeping queues moving and the experience fast, friendly, and efficient.
• Handling customer queries, issues, and feedback with confidence and care.
• Driving service standards, KPIs, and customer satisfaction scores.
• Creating a welcoming, positive store atmosphere customers enjoy.

Skills

Leadership

Customer service

Cash handling

Team management

Decision making

Job description

B&M Retail Limited in Glasgow Fort is seeking a Customer Service Manager to lead our front-end team and create a brilliant shopping experience for every customer. This permanent, full-time role requires flexibility across days, evenings and weekends to keep queues moving and ensure fast, friendly service in a busy store.

You’ll drive standards and coach colleagues to excel in customer care. You will be instrumental in delivering great experiences while upholding our values of teamwork and