Customer Experience & Insights Coordinator

London Square; Uxbridge; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

Discretionary bonus

Group Pension Scheme

Life Insurance

25 Days holiday plus bank holidays

Job summary

London Square is seeking a Customer Experience Administrator to support customer feedback programmes and coordinate data-driven insights. You will manage surveys, data quality and reporting, while building strong internal relationships to drive continuous improvement in customer service across our London developments.

The role emphasises accuracy, professional communication, and a proactive approach to enhancing the customer experience within a dynamic team.

Qualifications

• Experience in administrative, customer service, customer experience or coordination roles.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accurate records.
• Excellent written and verbal communication with customers.
• Professional telephone manner and rapport with customers.
• Proficient in Microsoft Office (Excel/Word/Outlook/PowerPoint).
• Able to work independently, take initiative and manage workload.
• Customer-focused approach with commitment to high service standards.

Responsibilities

• Coordinate customer feedback and survey programmes across the business within timescales.
• Collect, process and maintain customer feedback data accurately.
• Monitor survey activity, response rates and satisfaction results.
• Conduct customer telephone outreach to support feedback collection.
• Produce regular reports and updates to support decision-making.
• Analyse feedback to identify trends and improvements.
• Coordinate recognition initiatives tied to satisfaction.
• Administer customer and employee reward schemes.
• Maintain records in line with company policies and data protection.
• Engage with internal stakeholders to support CX objectives.
• Contribute to process improvements and reporting practices.
• Provide general administrative support to the CX team.

Skills

Organisational skills

Multitasking

Attention to detail

Excellent communication

Professional telephone manner

Independent working

Customer-focused

Tools

Excel

Word

Outlook

PowerPoint

Job description

London Square is seeking a Customer Experience Administrator to support customer feedback programmes and coordinate data-driven insights. You will manage surveys, data quality and reporting, while building strong internal relationships to drive continuous improvement in customer service across our London developments.

The role emphasises accuracy, professional communication, and a proactive approach to enhancing the customer experience within a dynamic team.